Shipping policy

DELIVERY/SHIPPING RATES
Metro Manila

P190 - Makati
P250 - Quezon City, Mandaluyong, Manila, Marikina, San Juan
P290 - Pasay, Taguig
P300 - Pasig, Pateros, South Caloocan
P350 - Malabon, Navotas, Valenzuela
P390 - North Caloocan, Paranaque
P490 - Alabang, Muntinlupa, Las Piñas

Provincial Area

P600 - Rizal (Antipolo, Cainta, Taytay, San Mateo)

MINIMUM FLOWER AMOUNT FOR DELIVERY

Metro Manila: P990.00
Luzon: P1890 (Bouquet/Box Delivery)
Luzon: P8,000 (With Stand, Basket or Vase Delivery)

IMPORTANT NOTICE
Flowerline reserves the right to use a third-party courier, particularly during peak seasons or special occasions, despite Flowerline’s fixed delivery rate. In this event, a tracking link will be provided so you can monitor your order every step of the way.

THIRD-PARTY COURIER

Share the Tracking Link: Once you book a third-party courier, kindly send us the tracking link or rider details for smooth coordination.
Flowerline is Not Liable: We are not responsible for delays, damages, or any issues caused by the third-party courier. Please ensure they handle the flowers with care.
Advance Orders Only: Third-party courier bookings must be arranged in advance. For same day deliveries, please use our in-house service.
Proper Handling is Required: We pack your flowers securely, but it is the customer’s responsibility to ensure the courier follows proper handling instructions.
No Refunds for Courier Issues: If the third-party courier fails to deliver or mishandles the flowers, Flowerline will not issue refunds or replacements. Please choose a reliable service.

SPECIAL OCCASIONS

Valentine’s Day

Please expect price increases during the month of Valentine's Day due to high demand and limited supply of flowers caused by cold weather.
For deliveries in provincial areas, we will post your orders in advance with our partner courier. Please expect the flowers to arrive between February 12-14.
Cut-off for February 13-14 delivery is on February 11.
Orders received on February 12 will be delivered on February 15 or 16.
Specific delivery time cannot be requested during special occasions due to high volume of orders. As such, please expect your order to be delivered at any time of the day. Thus, your order may be delivered as early as 6:00am or as late as 11:00pm. Nevertheless, orders placed in advance will be prioritized.
Please note that all products are subject to availability. During the busy Valentine season, some items may be unavailable, and we might not always be able to notify you in advance. Rest assured, we’ll always select a replacement that is just as beautiful and thoughtful.

Mother’s Day

Orders placed on May 10 will be delivered on May 11.
Specific delivery time is not applicable during special occasions.
Please note that all products are subject to availability. During the busy Valentine season, some items may be unavailable, and we might not always be able to notify you in advance. Rest assured, we’ll always select a replacement that is just as beautiful and thoughtful.

DELIVERY/SHIPPING
Same-Day Delivery

For same-day deliveries within Metro Manila, please place your order before the 5:00 pm cutoff time. Contact us to inquire about available slots beyond this time. Otherwise, your item will be delivered on the following day.
Same-day shipping to provincial areas is subject to approval. Please contact our team to discuss options. Prior to placing an order, kindly review our provincial delivery rates below.
Additional fees may apply for rush orders.
For provincial areas, please place your order before the 3:00 pm cutoff time. Contact us to inquire about available slots beyond this time. Otherwise, your item will be delivered on the following day.

Provincial Delivery

A minimum purchase of P8,000 is required for funeral and inaugural standing arrangements.
Shipping rates may vary based on the location, with delivery typically taking 24-72 hours.
In areas lacking affiliated partners, the following options are available:
- Instead of sending a basket or standing arrangement for a funeral, you may choose to send a bouquet of white flowers.
- For those who prefer to send a standing arrangement, transportation from Metro Manila may be arranged for a price of P12,000 or higher, contingent on the location. Please note that the arrangement's design will be at our discretion, as certain flowers may not be accessible in specific provincial areas.
- In cases where door-to-door service is unavailable in certain provincial areas, we will notify the sender via phone or email before processing and shipping the item. Once the item is shipped, we will contact the recipient and provide pickup details. Shipping fees for Luzon (areas outside Metro Manila), Visayas, and Mindanao regions apply to areas not eligible for door-to-door delivery.

Time of Delivery

Due to the congested and unpredictable nature of traffic, we are unable to guarantee precise delivery times.
Expect deliveries outside Metro Manila to arrive at least 2 working days after payment confirmation.

Delivery Details

The customer (sender) is responsible for providing accurate delivery information, including complete names, addresses with landmarks, and telephone numbers.
No refunds will be issued for delays or non-delivery resulting from inaccurate information provided by the customer.
If the address is found to be incomplete or incorrect when the item is already out for delivery, the item will be returned to our shop, and the delivery will be considered successful. In this scenario, the customer may opt for redelivery at an additional fee. Refer to our Redelivery Policy below.
Requests for address changes when the item is already out for delivery will be considered on a case-by-case basis. If approved by our team, an additional fee will be assessed based on the new delivery location.
If the item has not yet been dispatched for delivery, the customer may modify the delivery address due to an error or change of mind. This adjustment is subject to an additional fee based on the new location. If the customer no longer wishes to proceed with the order, please refer to our Cancellation Policy within our Terms and Conditions.
For customers requesting anonymity, please indicate this in your special instructions or contact us at sales@flowerline.ph with your Order ID in the subject line and your request in the email body. When the location is a small town, kindly provide the nearest city.

Recipient

Please ensure that your recipient is available to receive the order.
Successful delivery is confirmed only when items are handed to the recipient, an authorized representative, or individuals mentioned below.
If the recipient cannot be located at the provided address, both the sender and recipient will be notified.
If both the sender and recipient are unavailable or cannot be reached, items will be delivered to a housemate or representative.
For deliveries to hospitals, please be aware that hospitals generally prohibit delivery personnel from entering wards or individual rooms. If no representative emerges to receive the order, the delivery will be considered unsuccessful. Consult our policy on Redelivery below.
If the sender, recipient, and any mentioned individuals cannot be contacted or are unavailable within 15 minutes of the arrival, the item will be returned to our shop, and the order status will remain pending. The customer may choose to schedule redelivery for an additional fee or collect the item from our shop. See our Redelivery Policy below.
In cases where the recipient refuses to accept the item, the sender will be notified, and the order status will be marked as complete. The sender may opt to have the item redelivered for an additional fee. Refer to the Redelivery Policy below.

Successful Delivery

Delivery is deemed successful only when:
- Items are handed to the recipient, an authorized representative, or individuals mentioned below.
- The address is discovered to be incomplete or incorrect when the item is already in transit. Consult our policy on Redelivery below.
Once items are successfully delivered, Flowerline is absolved of responsibility for any subsequent loss or damages, whether due to negligence on the part of the recipient, representative, or any mentioned individuals.

Redelivery Policy

No refunds will be issued for delays or non-delivery resulting from inaccurate information provided by the customer.
In the event of non-delivery not attributed to Flowerline's error (e.g., incorrect delivery details provided by the customer), the customer may request redelivery for an additional fee or opt to collect the item from our shop.
For redelivery, the exact same item that was returned to the shop will be delivered. Consequently, we cannot guarantee the item's freshness as it was on the initial delivery.
Should you wish to replace the item (e.g., flowers or food) with new and fresh items, a new order and payment will be required.
Flowerline is not liable for delays or non-delivery arising from acts of God, natural disasters, or other factors beyond our control. Customers will be notified, and orders will be delivered as soon as conditions permit.

Cancellation Due to Location

Flowerline retains the right to decline, postpone, or modify orders in unsafe areas, especially during nighttime. Customers will be promptly informed to adjust the delivery time or location.

DELIVERY AREAS IN THE PHILIPPINES

LUZON
Metro Manila

Alabang
Caloocan
Las Pinas
Makati
Malabon
Mandaluyong
Manila
Marikina
Muntinlupa
Navotas
Paranaque
Pasay
Taguig
Pasig
Pateros
San Juan
Quezon City
Valenzuela

Rizal

Angono
Antipolo
Binangonan
Cainta
Cardona, San Mateo
Morong, Jala-Jala, Pililia, Montalban, Tanay, Taytay, and Teresa
Baras

Albay

Legaspi City
Bagacay,Camalig, Daraga,Guinobatan
Ligao, Malilipot, Sto.Domingo
Tabaco Town Proper
Camarines Norte
Camarines Sur

Benguet

Baguio City Proper
La Trinidad

Bataan

Abucay
Balanga
Dinalupihan
Hermosa
Limay
Mariveles
Orani
Orion
Pilar
Samal

Batangas

Balete (along highway only)
Bauan
Batangas City
Calaca Town Proper
Lipa City
Lemery
Mabini
Mataas na Kahoy
Malvar
Padre Garcia
Rosario
San Jose Town Proper
San Isidro Village
San Pascual
Simlong
Sto.Tomas

Bulacan

Angat
Balagtas
Bocaue
Bulacan
Bustos
Calumpit
Guiguinto
Hagonoy
Malolos
Marilao
Meycauayan
Norzagaray
Obando
Pandi
Paombong
Pulilan
Plaridel
Sta. Maria
San Miguel
San Jose Del Monte
Sta. Maria
San Rafael
San Miguel
San Ildefonso

Cagayan

Abulog
Aparri
Camalaniugan
Gattaran
Iguig
Pamplona
Pena Blanca
Sanchez-Mira
Sulana
Tuguegarao

Cavite

Amadeo
Alfonso
Aguinaldo Highway
Aguinaldo Baylen
Bacoor
Carmona
Cavite City
Dasmarinas
Gen. Trias
GMA
Imus
Indang
Kawit
Magallanes
Maragondon
Naic
Noveleta
Rosario
Silang
Tagaytay
Ternate
Trece Martinez
Tanza

La Union

Agoo, Aringay, Bacnotan, Balaoan, Bangar, Bauang
Caba, Luna, Naguilan, Pugo, Rosario, San Fernando
San Juan, Sto. Tomas, Tobas Town Proper
San Gabriel, Sudifen and Tubao

Laguna

Binan, Cabuyao, Los Banos
Sta. Rosa, San Pedro Town Proper
San Pablo City, Pagsanjan, Pakil, Pangil, Pila
Calauan, Nagcarlan, Majayjay
Alaminos, Luisana, Lumban, Kalayaan
Famy, Pangil, Siniloan Kalayaan, Paete, Sta. Maria
Lumban, Mabitac, Magdalena, Victoria, Bay
Sta. Cruz and Sta. Maria
Cavinti

Nueva Ecija

Cabanatuan City Town Proper
Aliaga, Bonggabo,Cabyao, Gapan, Gen. Tinio, Guimba
Caranglan Town Proper & Selected Barangays
Jaen, Laur, Licab, Llanera, Lupao, Munoz, Nampicuan
Palayan City, Pantabangan, Penaranda, Quezon, Rizal
San Antonio, San Isidro, San Jose City, San Leonardo
Santa Rosa, Santo Domingo, Talavera, Talugtug, Zaragoza

Nueva Vizcaya

Alfonso Castaneda, Ambaguio, Aritao, Bagabag, Bambang
Bayombong (Capital), Diadi, Dupax Del Norte, Dupax Del Sur
Kasibu, Kayapa, Lamut Ifugao, Quezon, Santa Fe, Villaverde

Pampanga

Apalit
Arayat, Bacolor, Angeles City, Candaba, Mexico
Florida Blanca, Guagua, Lubao, Mabalacat, Sasmuan
Macabebe, Magalang, Masantol, Santa Rita, Santo Tomas
Minalin, Porac, San Fernando, San Luis, San Simon, Santa Ana

Pangasinan

Binmaley, Lingayen (Capital), Labrador, Calasiao
Mangaldan, Sual, Alaminos, Asingan, Villasis
Mangatarem, Dagupan City
Brgy. Carmen Rosales Hiway, San Carlos
San Jacinto, Manaoag, San Fabian, Sta. Barbara
Binalonan Town Proper, Agno, Agnos, Aguilar
Alcala, Balungao, Basista, Bautista, Bayambang, Bugallon
Dasol, Infanta, Laoac, Mabini, Malasiqui, Mapandan
Natividad, Pozzorubio, Rosales, San Manuel, San Nicholas
San Quintin, Santa Maria, Santo Tomas, Sison (28)
Sual, Tayug, Umingan, Urbiztondo, Urdaneta, Villasis

Quezon

Lucena City, Atimonan, Calauag, Candelaria, Gumaca, Lopez
Gumaca, Lopez, Lucban, Lucena City
Pagbilao, Plaridel, Sariaya, Tayabas, Tiaong

CATANDUANES

Ilocos Norte

Laoag City
Bacarra, Batac, Badoc, Bingas, Bangui, Currimao
Marcos, Pasoquin, Piddig, Pinili, San Nicolas
Sarrat, Solsona & Vintar
Burgos, Dingras, Espiritu (Bana), Marcos, Paoay
Pagupud, Pasuquin, Piddig, Pinili

Ilocos Sur

Bantay, Caoayan, Sta.Catalina, San Vicente
Vigan town Proper Only
Kalinga Apayao, Burgos, Cabugao, Candon, Magsingal
Nagbukel, Narvacan, San Esteban
San Ildefonso, Santo Domingo
San Juan (Lapog), Santa, Sant Cruz
Santa Maria, Santiago, Sinait

PALAWAN

Puerto Princesa City
Brookes Point
Narra

ROMBLON AND SORSOGON

Zambales

Olongapo City, Subic, San Felipe, San Marcelino
San Narciso, Sta. Cruz, Botolan, Cabangan, Iba, Masinloc
Candelaria, Castillejos & San Antonio, Palauig

VISAYAS

Aklan/Antique

Banga, Borocan Island, Kalibo, Lezo, Makato
Malinao, New Washington, Numancia, Tanglan
Hamtic, San Jose

Bacolod

Bacolod City Proper & Selected Brgys.
Bago City

Bohol

Tagbilaran, Bien Unido, Dagohoy, Jetafe
San Miguel, Talibon, Trinidad
Albur Quarque, Bacalayon, Antequera, Balilihan
Corella, Cortes, Dauis, Dimiao, Lila, Loay
Loboc, Loon, Maribojoc, Pangalao, Sevilla
Sikatuna, Batuan, Bilar, Carmen, Anda, Duero
Garcia, Guindulman, Jagna, Valencia, Alicia, Candijay, Mabini
Candijay, Mabini, Pilar, Sierra Berllones
Ubay, Buenavista, calape, Catigbian, Clarin, Danao
Inabanga, Sagbayan (Borja), San Isidro, Tugbigon
Dauis Poblacion Only

Cebu

Cebu City
Mandaue, Mactan Island, Lapu-Lapu City
Talisay, Minglanilla, Carcar, Barili, Danao
Naga & Toledo

Ilo-ilo

Iloilo City
Lapaz, Mandurriao,Villa_Arevalo, Jaro, Lapuz
Molo, Passi, Barotac Nuevo, Pututan
Balasan, Tigbayan, Duenas, Dingli, Pabia & Oton
Ajuy, Batad, Estancia, Guimbal, Leganes
Miag-ao, Mina, Pototan, San Dionisio
San Enrique, Santa Barbara, Sara, Tigbauan, Zarraga

Leyte

Tacloban City
Ormoc City, Barugo, Baybay, Capoocan, Carigara
Isabel, Jaro, Merida, Naval, Palo, Palompon
San Miguel, Tanauan, Tunga, Villaba

Negros Oriental

Dumaguete City
Amlan, Ayungon, Bacong, Bais, Basay, Majuyod
Pamplona, San Jose, Sibulan, Tanjay, Bayawan
Santa Catalina, Canlaon, Siquijor, San Jose & Selected Brgys.

Capiz

Roxas City

MINDANAO

Agusan Del Norte

Butuan City
Cabadbaran, Carmen, Jabonga, Kitcharao
Magallanes, Nasipit, Romualdez, Santiago and Tubay

Agusan Del Sur

Bayugan, Bunawan, Properidad, Rosario
San Francisco, San Josefa, Trento and Talacogon

Basilan

Isabela
Lamitan

Bukidnon

Baungon,Camp Philips, City of Malaybalay, Valencia City,
Dan Cagan, Don Carlos
Ipasug-Ong, Kalilangan, Kibaue, Kitawtaw, Manolo
Portich, Maramag, Mosuan, Palacag, Quezon

Camiguin

Catarman, Guinsiliban, Mahinog, Mambajao, Sagay

Davao Del Norte

Panabo, Bato-Bato, Carmen, Capalong, Lupon
Mabini, Maco, New Bataan, Pantukan
Sto.Tomas, Tagum City

Davao Oriental

Baganga, Boston, Cateel, Dahican, Mati and Matiao

Davao De Oro

Compostella, Mawab, Monkayo, Montevista, Nabunturan
New Bataan

Davao Del Sur

Babac Island, Bansalan, Digos
Davao City, Kaputian Island, Malita, Mantanao, Matina
Penaplata Island, Sulop and Santa Cruz

Lanao Del Norte

Iligan City
Bacolod, Baroy, Kauswagan, Kolambugan
Lala, Linamon, Maigo, Tubod

Lanao Del Sur

Maguindanao

Cotabato City, Dinaig, Parang, Sultan Kudarat

Misamis Oriental

Cagayan De Oro City
Alubihid, Balingasag, Balinguan, Binuangan
El Salvador, Ginguog, Jasaan, Kinuguitan, Lagunglong
Laguindingan, Libertad, Lugait, Magsaysay
Mantikaw, Medina, Naawan, Upol, Salay, Tagolan

Misamis Occidental

Aluran, Bonifacio, Calamba, Clarin, Jimenez
Lopez Jaena, Oroquita City, Osamis City
Panaon, Plaridel, Sapang Dalaga, Sinakaban
Tangub & Todela

North Cotabato

Banisilan, Kidapawan City, Kabacan, Libungan, Matalam
Makilala, Midsayap, Mlang, Pigkawayan, Pikit, Tulunan

Saranggani

Alabel, Glan, Kiamba, Maasim and Malapatan

South Cotabato

Alabel, Banga, Bawing, Gen. Santos, Glan, Koronadal
Malapatan, Pob. Sto. Nino, Surallah along the Hiway
Polomolok and Tantangan San Felipe

Sultan Kudarat

Isulan, Lebak, Malimasig Tacurong City
Jolo, Sulu

Surigao Del Norte

Dinagat, Alegria, Bacuag, Gen Luna, Claver
Dapa, Del Carmen, Gigaquit, Placer
Surigao City and Tubod, Mainit

Surigao Del Sur

Bacauag, Bagnan, Bislig, Barobo, Bayabas
Cagdianao, Cagwait, Carmen, Carrascal, Claver, Cortes
Del Carmen, Dinagat Dinagat Island, Gigaquit, Hinatuan
Lanuza, Lingig, Mangagoy, Madrid, Marihatag, Placer
San Agustin, Tabigna, Tabon, Tago and Tandag

Tawi-tawi

Bongao

Zamboanga Del Norte

Dapitan, Dipolog, Kalawit, Katipunan
Leon Postigo, Liloy, Salug, Sindangan, Tampilisan

Zamboanga Del Sur

Aurora, Diplahan, Dumalinao, Kabasalan, Pagadian City
Labangan, Mahayag, Margosatubig, Molave, Naga, Tambulig
Titay, Tukuran, Vicenzo Tagum and Zamboanga City

Zamboanga Sibugay

Buug, Imelda, Ipil, Malangas, Poblacion Subugay RT Lim
Siay