Refund policy
Return Policy
We operate under a 24-hour return policy, allowing you a window of 24 hours from the moment you receive your item to request a return. We emphasize this timeframe because flowers have a relatively short lifespan, and addressing concerns promptly is crucial.
Eligibility for Return
For a return to be considered, your item must remain in the same condition as when you received it. Additionally, you will be required to provide the receipt or proof of purchase along with clear photographs of the product(s) in question. Our dedicated team will conduct a thorough investigation into the reported issue before proceeding with the return or refund process.
Initiating a Return
To initiate a return, please contact us at sales@flowerline.ph. Please take note that returns must be sent to one of the following addresses:
- 2521 A. Bonifacio, Bangkal, Makati City
- 19C Road 1 Project 6, Quezon City
If your return request is accepted, we will provide you with detailed instructions on the return process. Please refrain from sending items back to us without prior authorization, as unsolicited returns will not be accommodated.
Should you have any questions regarding the return process, please do not hesitate to contact us at sales@flowerline.ph.
Damages and Issues
Upon receiving your order, we kindly request that you inspect it immediately. If you encounter any issues such as wilting, damage, order inaccuracies, or receipt of the wrong item, please contact us promptly. This allows us to assess the issue and take the necessary steps to rectify it.
Exceptions / Non-Returnable Items
Please note that returns cannot be accepted for sale items or gift cards.
Exchanges
If you wish to expedite the process of obtaining the desired item, we recommend returning the item you currently possess. Once the return is approved, you can proceed to make a separate purchase for the new item.
Refunds
We would like to bring to your attention that transaction fees incurred through our Payment Gateways are non-refundable.
Once we receive and inspect your return, we will promptly notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have elapsed since the approval of your return, kindly reach out to us at bloom@flowerline.ph for further assistance.